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Long before whole-house generators were common, my parents relied on portable generators. Back in the 1970’s we ran extension cords to a generator in the driveway, keeping the freezer running and a few lights on. It wasn’t fancy—but it meant peace of mind. When night fell, we weren’t left in the dark.
Fast forward 40 years.
A generation later, when we built our home, backing everything up “just in case” felt natural. Preparedness simply ran in the family. For nearly seven years, our generator never turned on except for its weekly exercise—quietly standing ready.
Then in February 2021 Snowmageddon hit.
Around 3:00 a.m., I woke up thinking a truck was idling nearby. Instead, it was our generator running—and the entire neighborhood was dark. For three days, we were the only house with power.
During that outage, friends just around the corner had been heating their home with a gas fireplace and stove. They woke up feeling nauseous. I told them to shut everything off and come stay with us until power was restored.
That was the moment I said, “We need to sell generators. Every home needs one.” We have store fronts, and Matthew who has a history in heating and plumbing, and can figure out just about anything, made the perfect combination.
That marked the beginning of Walt’s Generator Sales and Service. We are the generator masters. That is what we do and there isn’t much we haven’t seen. We stand ready to take care of you and your family. We aren’t a fly-by-night handy man or big box franchise who see you as another dollar. You are our friends and neighbors who we live among and want to help be prepared when the time is right.
We understand that choosing a generator is not a simple decision. It’s an investment in your home, your safety, and your peace of mind. Whether your goal is protecting a freezer full of food, keeping your family comfortable during extreme East Texas temperatures, or knowing you’re prepared when disaster strikes, we’re here to help you make an informed, confident decision.
Our goal is simple: to keep you safe, comfortable, and prepared.
Video explaining how Generac standby generators operate and protect homes.
Installing a home backup generator is an exciting time. Walt's Generator Sales and Service will prepare the installation site outside your home, place the generator, run the natural gas or LP fuel line, install the transfer switch, and make all of the necessary electrical connections. And we will make sure that your backup generator runs properly, and is ready for its first power outage.
You invested in a Generac automatic home backup generator, and now you're never without power. But just like a car, air-cooled backup generators need to be properly maintained to perform as intended. We recommend you have your unit serviced annually. Our factory-trained technicians are available to handle all your Generac servicing needs.
If you are looking for the Owner's Manual for your generator (or any other Generac equipment), please use the online product support on the Generac.com website. You can use your model number or serial number to find your manual by using the form located here: http://www.generac.com/service-support/product-support-lookup
For questions about the warranty of your Generac generator (or other Generac equipment), please contact Generac directly at 888-GENERAC (888-436-3722)
To ensure accurate warranty coverage, please make sure your Generac equipment is registered at https://register.generac.com
An added benefit of registering is proof-of-purchase in the event of an insurance loss such as fire, flood or theft.
